Evaluating the Similarity Estimator Component of the TWIN Personality-based Recommender System

With the constant increase in the amount of information available in online communities, the task of building an appropriate Recommender System to support the user in her decision making process is becoming more and more challenging. In addition to the classical collaborative filtering and content based approaches, taking into account ratings, preferences and demographic characteristics of the users, a new type of Recommender System, based on personality parameters, has been emerging recently. In this paper we describe the TWIN (Tell Me What I Need) Personality Based Recommender System, and report on our experiments and experiences of utilizing techniques which allow the extraction of the personality type from text (following the Big Five model popular in the psychological research). We estimate the possibility of constructing the personality-based Recommender System that does not require users to fill in personality questionnaires. We are applying the proposed system in the online travelling domain to perform TripAdvisor hotels recommendation by analysing the text of user generated reviews, which are freely accessible from the community website

User Profile Construction in the TWIN Personality-based Recommender System

The information overload experienced by people who use online services and read usergenerated content (e.g. product reviews and ratings) to make their decisions has led to the development of the so-called recommender systems. We address the problem of the large increase in the user-generated reviews, which are added to each day and consequently make it difficult for the user to obtain a clear picture of the quality of the facility in which they are interested. In this paper, we describe the TWIN (“Tell me What I Need”) personality-based recommender system, the aim of which is to select for the user reviews which have been written by like-minded individuals. We focus in particular on the task of User Profile construction. We apply the system in the travelling domain, to suggest hotels from the TripAdvisor 1 site by filtering out reviews produced by people with similar, or like-minded views, to those of the user. In order to establish the similarity between people we construct a user profile by modelling the user’s personality (according to the Big Five model) based on linguistic cues collected from the user-generated text.

Harnessing social media platforms to measure customer-based hotel brand equity

In recent years, there has been an exponential increase in the volume of user-generated content being made available in social media platforms of the Web 2.0 genre. Among the most valuable from a marketing perspective is the prevalence of online reviews of products and services which can serve as vast, up-to-the-minute sources of data for research and marketing management. In this paper, we describe our work on the analysis of the different components of brand equity and their relations in hotels, using data extracted from social media platforms. By using online sources of reviews, we can achieve a greater degree of confidence in our findings as we have access to a far greater quantity of reviews spanning any given timeframe. Additionally we can have greater confidence in the information contained therein, as the reviews reflect the opinions of the customers considered at leisure, usually after their return from the hotel, rather than a hastily completed survey as the customer leaves the hotel

Prospective observational cohort study on grading the severity of postoperative complications in global surgery research

Background The Clavien–Dindo classification is perhaps the most widely used approach for reporting postoperative complications in clinical trials. This system classifies complication severity by the treatment provided. However, it is unclear whether the Clavien–Dindo system can be used internationally in studies across differing healthcare systems in high- (HICs) and low- and middle-income countries (LMICs). Methods This was a secondary analysis of the International Surgical Outcomes Study (ISOS), a prospective observational cohort study of elective surgery in adults. Data collection occurred over a 7-day period. Severity of complications was graded using Clavien–Dindo and the simpler ISOS grading (mild, moderate or severe, based on guided investigator judgement). Severity grading was compared using the intraclass correlation coefficient (ICC). Data are presented as frequencies and ICC values (with 95 per cent c.i.). The analysis was stratified by income status of the country, comparing HICs with LMICs. Results A total of 44 814 patients were recruited from 474 hospitals in 27 countries (19 HICs and 8 LMICs). Some 7508 patients (16·8 per cent) experienced at least one postoperative complication, equivalent to 11 664 complications in total. Using the ISOS classification, 5504 of 11 664 complications (47·2 per cent) were graded as mild, 4244 (36·4 per cent) as moderate and 1916 (16·4 per cent) as severe. Using Clavien–Dindo, 6781 of 11 664 complications (58·1 per cent) were graded as I or II, 1740 (14·9 per cent) as III, 2408 (20·6 per cent) as IV and 735 (6·3 per cent) as V. Agreement between classification systems was poor overall (ICC 0·41, 95 per cent c.i. 0·20 to 0·55), and in LMICs (ICC 0·23, 0·05 to 0·38) and HICs (ICC 0·46, 0·25 to 0·59). Conclusion Caution is recommended when using a treatment approach to grade complications in global surgery studies, as this may introduce bias unintentionally

The surgical safety checklist and patient outcomes after surgery: a prospective observational cohort study, systematic review and meta-analysis

© 2017 British Journal of Anaesthesia Background: The surgical safety checklist is widely used to improve the quality of perioperative care. However, clinicians continue to debate the clinical effectiveness of this tool. Methods: Prospective analysis of data from the International Surgical Outcomes Study (ISOS), an international observational study of elective in-patient surgery, accompanied by a systematic review and meta-analysis of published literature. The exposure was surgical safety checklist use. The primary outcome was in-hospital mortality and the secondary outcome was postoperative complications. In the ISOS cohort, a multivariable multi-level generalized linear model was used to test associations. To further contextualise these findings, we included the results from the ISOS cohort in a meta-analysis. Results are reported as odds ratios (OR) with 95% confidence intervals. Results: We included 44 814 patients from 497 hospitals in 27 countries in the ISOS analysis. There were 40 245 (89.8%) patients exposed to the checklist, whilst 7508 (16.8%) sustained ≥1 postoperative complications and 207 (0.5%) died before hospital discharge. Checklist exposure was associated with reduced mortality [odds ratio (OR) 0.49 (0.32–0.77); P\u3c0.01], but no difference in complication rates [OR 1.02 (0.88–1.19); P=0.75]. In a systematic review, we screened 3732 records and identified 11 eligible studies of 453 292 patients including the ISOS cohort. Checklist exposure was associated with both reduced postoperative mortality [OR 0.75 (0.62–0.92); P\u3c0.01; I2=87%] and reduced complication rates [OR 0.73 (0.61–0.88); P\u3c0.01; I2=89%). Conclusions: Patients exposed to a surgical safety checklist experience better postoperative outcomes, but this could simply reflect wider quality of care in hospitals where checklist use is routine

Critical care admission following elective surgery was not associated with survival benefit: prospective analysis of data from 27 countries

This was an investigator initiated study funded by Nestle Health Sciences through an unrestricted research grant, and by a National Institute for Health Research (UK) Professorship held by RP. The study was sponsored by Queen Mary University of London